Certified Agile ITSM Manager (CAISM)

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About Certified Agile ITSM Manager (CAISM)

Objectives Of Agile ITSM Certification

Demonstrate expertise in Scrum, Kanban, and Agile ITSM.

Exhibit leadership in Agile ITSM initiatives.

Apply ITSM best practices effectively in an Agile environment.

Stay updated with industry trends in Agile IT Service Management.

Optimize service delivery and operational efficiency through Agile ITSM.

Earn recognition as an Agile ITSM expert.

Gain a competitive edge with Agile ITSM proficiency.

Drive customer satisfaction using Agile practices in ITSM.

Contribute to organizational success with Agile-ITSM fusion.

Benefits Of Agile ITSM Certification

Demonstrated competency in implementing agile practices for efficient IT service management.

Built credibility and trust as an agile ITSM professional.

Adaptability to evolving industry trends and agile methodologies.

Fostered a culture of continuous improvement in IT service management.

Improved project outcomes with streamlined processes and faster delivery.

Demonstrated commitment to professional development and staying current with industry best practices.

Enhanced collaboration and teamwork skills in an agile environment.

Agile ITSM Certification Exam Syllabus

17+ Hours of Learning

2 Practice Exams

Capstone Project

AI interview Practice Platform

Exam Syllabus Of Certified Agile ITSM Manager (CAISM)

Defining Agile: What does Agile mean?
Exploring the Benefits of Agile: Why is Agile important?
Agile Manifesto: Core values and principles
Key Principles of Agile: An overview of the fundamental principles driving Agile methodologies

DevOps Implementation Strategies
Uninterrupted Integration
Uninterrupted Delivery
Uninterrupted Deployment
Ongoing Monitoring
Scrum Methodology
Kanban Method
Streamlined Processes
ITIL/ITSM Framework

Principles
Timeframes
Planning for Releases
Planning for Sprints
Daily Team Check-ins
Reviewing Sprints
Reflecting on Sprints
Preparation Criteria
Completion Criteria
Scrum Responsibilities
Product Owner
Scrum Facilitator
Collaborative Team
Scrum Elements
Product Requirements List
User Story Descriptions
Progress Update
Current Sprint Tasks
Progress Tracking Chart
Accomplishment Tracking Chart

Comprehending ITSM, Agile, and Scrum
Exploring the overarching relationship between these areas
Addressing obstacles
Harmonizing roles across these domains

Enhanced operational flow
Accelerated and amplified feedback cycle
Ongoing experimentation

Meaning and significance
Dual dimensions of Agile SM

Methodology
Traits of an Agile Process
Components of a process
The 10 stages of process design
Minimum Viable Product (MVP) / Potentially Shippable Product (PSP)

PDCA - Continuous Service Improvement (CSI) iterations
Process Backlog - CSI Register
Audits - Agile Process Improvement

Process planning session
Sprint planning session
Criteria for Readiness (DOR) and Criteria for Completion (DOD)
Daily Scrum (within the context of Agile Service Management)
Sprint Review (within the context of Agile Service Management)
Sprint Retrospective (within the context of Agile Service Management)

Backlog of Processes
Sprint Backlog within the Agile Service Management framework
User stories and ITSM processes
Increment of Processes
Burndown chart within the Agile Service Management context
Burnup chart within the Agile Service Management context

One-hour dedicated session with an Agile Service Management SME
Get answers to your specific questions on Agile, Scrum, DevOps, or ITSM integration
Discuss real-world implementation challenges or project needs
Receive tailored advice for career growth, certifications, and best practices
A unique opportunity to learn from an industry practitioner in a 1-on-1 format

Process and sprint backlogs in Agile Service Management
User stories tailored for ITSM processes
Agile artifacts: Increments, burndown and burnup charts
Tools and templates for backlog grooming, planning, and tracking
Certification preparation resources and exam guidance
Real-world case studies across Agile ITSM, DevOps, and hybrid environments
Real-world case studies across Agile ITSM, DevOps, and hybrid environments

Self-Paced Online

Expert Led Videos - 10 hrs of learning

Get 1 Certification - Just $400

Save up to 50% with our limited-time offer!

3 SME Connect (1-on-1)

Access to GSDC AI Studio

Weekly Group SME Connect Session

Certification Exam + 1 Free Retake & Practice

Capstone Project + AI Interview & Tools

GSDC Membership worth $109 free

Course Price: USD $190.00

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30-Day Money-Back Guarantee

At GSDC, we're committed to empowering you with the skills needed for professional growth and success. Our certification programs are crafted with quality and your satisfaction in mind. If, within 30 days, you feel you haven't gained the skills you're looking for, we offer a full 100% money-back guarantee. Check Refund Policy

Target Audience Of Agile ITSM Certification

IT professionals

IT managers

Agile practitioners

IT governance professionals

Project managers

IT consultants

Career advancement seekers

Organizational adoption experts

Comprehensive understanding seekers

Bridging ITSM and Agile experts

Pre-Requisites For Agile ITSM Certification

IT Service Management or ITIL knowledge recommended.

Exam Details Of Certified Agile ITSM Manager (CAISM)

Exam Questions

40

Exam Format

Multiple choice

Language

English

Passing Score

65%

Duration

90 min

Open Book

No

Certification Validity

5 Years

Complimentary Retake

Yes

Sample Certification

About Agile ITSM Certification

The GSDC Certified Agile ITSM Manager (CAISM) certification is a recognized credential that empowers professionals to excel in Agile IT Service Management. Through GSDC's rigorous examination process, this certification validates individuals' ability to seamlessly integrate Agile principles into ITSM practices, driving efficient service delivery and customer satisfaction.

By successfully completing the CAISM certification exam, candidates demonstrate their expertise in Agile methodologies such as Scrum and Kanban, as well as their proficiency in implementing ITSM best practices. This industry-recognized certification distinguishes professionals as skilled leaders capable of effectively managing Agile ITSM initiatives, positioning them for success in a rapidly evolving industry.

GSDC's certification-focused approach ensures that individuals can directly showcase their competence, giving them a competitive advantage in the job market.

With the Agile ITSM certification, professionals gain recognition as qualified experts who can optimize service delivery, enhance operational efficiency, and navigate the complexities of Agile IT Service Management.