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    • AI+ Microsoft 365 Copilot Retail Specialty™

    The AI+ Microsoft 365 Copilot Retail Specialty certification prepares you to apply AI and Copilot across merchandising, marketing, sales, inventory, customer engagement, and store operations. You will learn to improve productivity, support data-driven decisions, personalize customer experiences, and streamline retail workflows. The certification covers retail data integration, prompt engineering, predictive insights, intelligent workflows, Copilot Studio agents, optimization, and responsible AI. You will also gain practical experience using Copilot in Word, Excel, PowerPoint, Teams, and Outlook.

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    AI+ Microsoft 365 Copilot Retail Specialty™
    Price: USD $195.00

    At a Glance: Course + Exam Overview

    Category AI Professional
    AI Specialization
    Program Name AI+ Microsoft 365 Copilot Retail Specialty™
    Prerequisites
      • Familiarity with Microsoft 365 applications 
      • Basic understanding of retail workflows 
      • Ability to interpret sales, inventory, and performance reports 
      • Ability to communicate tasks using goals, context, and constraints 
      • Ability to review AI-generated outputs for accuracy, privacy, fairness, and compliance 
    Exam Format 90 minutes

    What You'll Learn

    • AI and Copilot Foundations for Retail
      Understand AI’s role in retail, Microsoft 365 Copilot capabilities, Microsoft Graph integration, data security, and responsible AI practices.
    • Advanced Retail Analytics and Reporting
      Apply Copilot to predict stock shortages, analyze performance, and create cross-store reports for better operational decisions.
    • Copilot Optimization and Integration
      Refine prompts for customer engagement, connect supply chain tools, and improve the effectiveness of Copilot-supported workflows.
    • End-to-End Retail Transformation Project
      Apply course concepts through a structured capstone project, practical steps, key outcomes, and optional open-ended retail scenarios.
    • Everyday Copilot Skills for Retail Teams
      Use Copilot to create store layouts, design seasonal campaigns, strengthen sales strategies, and support daily retail workflows.
    • AI Agents for Store Operations
      Build Copilot Studio agents that answer in-store questions and automate store location and product availability queries.
    • Responsible AI, Safety, and Trust
      Apply data protection, compliance, bias controls, hallucination checks, human oversight, and responsible AI operating practices.

    Certification Modules

    Module 1: Foundations of AI & Microsoft 365 Copilot in Retail

    1. 1.1 The Rise of AI in Retail
    2. 1.2 Meet Microsoft 365 Copilot for Retail
    3. 1.3 Copilot & Microsoft Graph: Retail Data Integration
    4. 1.4 Data Security & Responsible Use in Retail AI
    5. 1.5 Case Study: Fictional “Style Mart”

    Module 2: Core Copilot Skills for Retail

    1. 2.1 Introduction to Microsoft 365 Copilot
    2. 2.2 Creating Store Layout Plans
    3. 2.3 Designing Seasonal Campaigns
    4. 2.4 AI-Driven Sales Boost Strategies
    5. 2.5 Case Study: Fictional “Urban Style”

    Module 3: Advanced Copilot Applications in Retail

    1. 3.1 Predicting Stock Shortages
    2. 3.2 Creating Cross-Store Reports
    3. 3.3 Case Study: Fictional “Fresh Find”

    Module 4: Copilot Studio Agent for Retail

    1. 4.1 Introduction to Copilot Studio for Retail
    2. 4.2 Building In-Store Query Assistants
    3. 4.3 Automating Store Location & Availability Queries

    Module 5: Optimizing Copilot in Retail

    1. 5.1 Prompt Refinement for Engagement Scripts
    2. 5.2 Supply Chain Tool Integration
    3. 5.3 Case Study: Fictional “Quick Mart”

    Module 6: Responsible AI with Copilot — Policy, Safety & Trust

    1. 6.1 Principles in Practice
    2. 6.2 Data Protection & Compliance
    3. 6.3 Bias, Hallucination & Human Oversight
    4. 6.4 Operationalizing Responsible AI

    Module 7: Capstone Project — End-to-End Retail with Copilot

    1. 7.1 Project Overview and Objectives
    2. 7.2 Step-by-Step Guide
    3. 7.3 Key Takeaways and Outcomes
    4. 7.4 Conclusion
    5. 7.5 Open-Ended Projects (Optional)

    Finish the course and get certified

    Certificate 1

    Industry Opportunities

    • Retail Operations Manager
      Retail Operations Manager
      Uses AI and Copilot to improve store workflows, reporting, and operational decisions.
    • Merchandising Analyst
      Merchandising Analyst
      Applies AI insights to optimize product planning, inventory, and merchandising strategies.
    • Retail Business Analyst
      Retail Business Analyst
      Analyzes sales, customer, and operational data to support better business decisions.
    • Microsoft 365 Copilot Specialist
      Microsoft 365 Copilot Specialist
      Helps retail teams use Copilot effectively across Word, Excel, PowerPoint, Teams, and Outlook.
    • Retail Technology Consultant
      Retail Technology Consultant
      Advises retailers on AI adoption, workflow automation, and technology integration.
    • Digital Transformation Lead
      Digital Transformation Lead
      Guides AI-enabled change across merchandising, marketing, customer service, and operations.

    Frequently Asked Questions

    It is designed for retail professionals, managers, analysts, marketers, and Microsoft 365 users.

    Basic knowledge of Microsoft 365, retail operations, data interpretation, prompting, and responsible AI is recommended.

    The exam includes 50 questions, lasts 90 minutes, and requires a 70% passing score.

    Yes. It includes retail case studies, projects, hands-on activities, and an end-to-end capstone.

    Learners explore Copilot Studio, Power BI, Microsoft Graph, Fabric, Dataverse, Purview, Power Automate, and other retail-focused Microsoft tools.

    Prerequisites

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    Exam Details

    Duration

    90 minutes

    Format

    50 multiple-choice/multiple-response questions

    Exam Blueprint

    Foundations of AI and Microsoft 365 Copilot in Retail 8%
    Core Copilot Skills for Retail 16%
    Advanced Copilot Applications in Retail 16%
    Copilot Studio Agent for Retail 15%
    Optimizing Copilot in Retail 15%
    Responsible AI with Copilot: Policy, Safety, and Trust 15%
    Capstone Project: End-to-End Retail with Copilot 15%
    Course Price: USD $195.00
    Self-Paced Online
    Purchase Self-Paced Course
    Instructor-Led (Live Virtual/Classroom)