Certified Service Desk Professional

Service Desk Certification is based on IT Service Management Best Practices.

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About Certified Service Desk Professional

Objectives Of Service Desk Certification

Learn and apply the best ways to run a service desk smoothly.

Gain a solid understanding of how IT support and services work.

Improve your skills in solving problems and finding solutions faster.

Make service desk tasks more organized and efficient.

Focus on providing great service and support to customers.

Keep up with the latest technology and industry updates.

Build strong connections with users and team members.

Help make the service desk better through regular improvements.

Benefits of Service Desk Certification

Completing a service desk course makes you stand out to employers and can help you qualify for more advanced roles.

Certifications for help desk technicians help you speak clearly with users and understand their needs better.

A help desk certification teaches you how to organize your work and reduce delays in support.

These service desk certifications keep you current with the latest tools, trends, and technologies.

You'll be better equipped to provide fast, helpful, and friendly support that keeps customers happy.

Our help desk management certification prepares you for team leadership and process improvement roles.

Through E-Learning Library Access, E-book, and 1-on-1 sessions with an Expert will help professionals to excel in service desk practices.

Exam Syllabus Of Service Desk Professional Certification

12+ Hours of Learning

2 Practice Exams

Capstone Project

AI interview Practice Platform

Exam Syllabus Of Certified Service Desk Professional

Overview of Service Desk functions.
Key responsibilities of a Service Desk professional.
Understanding the importance of customer service.

Overview of IT Support roles and responsibilities.
Key tools: Jira Service Desk, support ticketing systems.
Use of password managers and other essential support tools.

Overview of hardware: desktops, laptops, peripherals.
Introduction to hardware components (CPU, RAM, storage).
Basic IT procedures: software installations, updates, and troubleshooting.
Handling user support requests and common troubleshooting steps.

Understanding Windows 10 and its key features.
Connecting to Mac devices and navigating Mac OS.
Introduction to Linux and its command line basics.
Overview of Windows Server 2016: setup and management.

Installation and setup of Office 365 applications.
Troubleshooting Microsoft Office issues: Word, Excel, Outlook.
Managing Office 365 accounts and settings.

Basic networking terms: IP addresses, routers, and switches.
Connecting and configuring routers and network devices.
Introduction to Group Policy Objects (GPOs).
Basic security measures and tools.

Introduction to ITIL and its importance in IT support.
Key ITIL processes: incident management, change management.
Understanding the ITIL service lifecycle.

Introduction to cloud-based antivirus solutions.
Continuous learning and keeping up with new technologies.
Using monitoring systems for proactive support and issue resolution.

Self-Paced Online

Expert Led Videos - 10 hrs of learning

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3 SME Connect (1-on-1)

Access to GSDC AI Studio

Weekly Group SME Connect Session

Certification Exam + 1 Free Retake & Practice

Capstone Project + AI Interview & Tools

GSDC Membership worth $109 free

Course Price: USD $190.00

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30-Day Money-Back Guarantee

At GSDC, we're committed to empowering you with the skills needed for professional growth and success. Our certification programs are crafted with quality and your satisfaction in mind. If, within 30 days, you feel you haven't gained the skills you're looking for, we offer a full 100% money-back guarantee. Check Refund Policy

Target Audience of Service Desk Certificate

Support Analyst.

Service Desk Analyst

Client Support Technician/Consultant

Customer Support Officer/Analyst

Technical Support Officer/Analyst

Service Center Officer/Analyst

IT Team Leads

Pre-Requisites For Service Desk Professional Certification

Professionals for a Service Desk Certification should have a background in IT support or related fields. This certification is ideal for professionals managing or improving service desk operations. A Service Desk Professional Certificate builds expertise and proves your commitment to excellent IT service delivery.

Exam Details Of Certified Service Desk Professional

Exam Questions

40

Exam Format

Multiple choice

Language

English

Passing Score

65%

Duration

60 min

Open Book

No

Certification Validity

5 Years

Complimentary Retake

Yes

Sample Certification

About Service Desk Certification

GSDC's service desk certification is designed to help IT professionals improve their technical support and customer service skills. It covers key areas like ticket management, troubleshooting, communication, and using IT service tools. Whether you are new to tech support or aiming for leadership roles, a help desk certification can boost your knowledge and confidence.

For those looking to manage teams, a help desk management certification provides advanced skills in team coordination and service quality. This service desk certification is valuable for anyone working in IT support, helping them grow their careers and deliver better support to users and organizations. The certification also ensures professionals stay current with best practices, emerging technologies, and customer-focused service delivery in fast-paced IT environments.