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AI+ Customer Service™

  • Customer-Centric AI: Redefine service workflows with AI-powered personalization
  • Practical Execution: Implement automation tools to optimize CX and satisfaction
  • Ethical AI Integration: Covers trust-building and responsible AI practices
  • Competitive Edge: Learn to enhance communication and service delivery at scale

 

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AI+ Customer Service™
Price: $295.00

At a Glance: Course + Exam Overview

Category AI Business
Program Name AI+ Customer Service™
Duration
  • Instructor-Led: 1 Day
  • Self-Paced: 8 hours of content
Prerequisites
    • Candidates should possess a basic understanding of business operations and the role of customer service in organizational success. 
    • Basic familiarity with digital tools, software, and the underlying concepts of AI is expected. 
    • An insight into strategic decision-making processes within organizations, especially related to technology adoption and customer service improvements.
    • Genuine curiosity and openness to explore how AI can be applied to transform customer service practices and create value for businesses. 
Exam Format 50 questions, 70% passing, 90 Minutes

What You'll Learn

  • Implementing and Managing AI Solutions
    Learners will gain practical skills in selecting, deploying, and managing AI technologies within customer service settings to enhance efficiency and effectiveness.
  • Data-Driven Customer Insights
    Learners will get the ability to collect, analyze, and utilize customer data through AI tools to improve service delivery and customer satisfaction.
  • Optimizing Customer Experiences with AI
    Students will learn how to use AI to personalize and enhance customer interactions, ensuring a seamless and satisfying customer journey.
  • Strategic AI Implementation
    Learners will develop strategic thinking skills necessary to design and implement a comprehensive AI strategy tailored to their organization’s needs, including considerations for ethical use and trust in AI systems.

Certification Modules

Course Overview

  1. Course Introduction Preview

Module 1: Introduction to Artificial Intelligence (AI) in Customer Service

  1. 1.1 Overview of AI
  2. 1.2 Relevance of AI in Customer Service

Module 2: Understanding AI Technologies

  1. 2.1 Overview of Machine Learning
  2. 2.2 Natural Language Processing (NLP)
  3. 2.3 Deep Learning and Neural Networks
  4. 2.4 AI-Driven Analytics

Module 3: Data Collection and Analysis

  1. 3.1 Gathering Customer Data
  2. 3.2 Data Quality and Integrity
  3. 3.3 Analyzing Data for Insights
  4. 3.4 Applying Insights to Enhance Customer Service

Module 4: Implementing AI Solutions

  1. 4.1 AI Solutions for Customer Service
  2. 4.2 Integration into Customer Service Systems
  3. 4.3 Training and Change Management
  4. 4.4 Measuring the Impact of AI on Customer Service

Module 5: Optimizing Customer Experiences

  1. 5.1 Using AI to Create Personalized Customer Interactions
  2. 5.2 Increasing Service Efficiency with AI
  3. 5.3 Case Studies: Successful AI Implementations in Customer Service

Module 6: Ethical Considerations and Trust

  1. 6.1 Ethical AI Use in Customer Service
  2. 6.2 Building Trust through Transparency
  3. 6.3 Compliance with Data Privacy Regulations

Module 7: Future of AI in Customer Service

  1. 7.1 Emerging Trends and Advancements in AI Technologies
  2. 7.2 Innovative Use Cases for AI in Customer Service
  3. 7.3 Preparing for AI Evolution in Customer Service
  4. 7.4 Ethical and Societal Considerations

Module 8: Creating an AI Strategy for Your Organization

  1. 8.1 Developing Strategic Plan for AI Implementation and Evolution
  2. 8.2 Cultivating an AI-Driven Culture
  3. 8.3 Overcoming Challenges and Measuring Success

Optional Module: AI Agents for Customer Service

  1. 1. What Are AI Agents
  2. 2. Types of AI Agents
  3. 3. Applications and Trends of AI Agents in Customer Service

Finish the course and get certified

Certificate 1

Industry Opportunities

  • AI Customer Service Manager
    AI Customer Service Manager
    Lead customer service teams in implementing AI-driven solutions to optimize customer interactions, streamline service delivery.
  • Customer Experience Strategist
    Customer Experience Strategist
    Use AI technologies to analyze customer data, predict behaviors, and develop personalized experiences that improve customer engagement and loyalty.
  • AI Solutions Architect
    AI Solutions Architect
    Design and implement AI-powered systems tailored to customer service needs, integrating chatbots, machine learning models, and predictive analytics.
  • AI Customer Support Specialist
    AI Customer Support Specialist
    Utilize AI tools to assist in customer inquiries, automate responses, and ensure seamless customer support processes.

Frequently Asked Questions

The course covers various AI technologies, including machine learning, Natural Language Processing (NLP), chatbots, and predictive analytics, all tailored to improve customer service.

This certification is ideal for customer service executives, technology leaders, and professionals involved in enhancing customer interactions and operational efficiency through AI-driven solutions. It caters to individuals interested in leveraging AI to optimize customer service strategies.

Yes, the course includes case studies and hands-on projects that allow participants to apply AI concepts to real-world customer service scenarios. This practical approach ensures they can implement learned strategies effectively within their organizations.

Organizations benefit by having professionals who can leverage AI to optimize customer interactions, enhance service efficiency, and build trust through responsible AI deployment. Certified individuals are adept at creating tailored AI strategies aligned with organizational goals.

Upon completion, participants are equipped with skills to revolutionize customer experiences using AI, including AI introduction, technology understanding, data utilization, ethical considerations, and strategic planning. This positions them as leaders capable of driving organizational success in the digital age.

Prerequisites

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Exam Details

Duration

90 Minutes

Passing Score

70%

Format

50 multiple-choice/multiple-response questions

Exam Blueprint

Introduction to Artificial Intelligence (AI) in Customer Service 12%
Understanding AI Technologies 12%
Data Collection and Analysis 12%
Implementing AI Solutions 20%
Optimizing Customer Experiences 12%
Ethical Considerations and Trust 12%
Future of AI in Customer Service 12%
Creating an AI Strategy for Your Organization 8%
Course Price: $295.00
Instructor-Led (Live Virtual/Classroom)
  • 1 day of intensive training with live demos
  • Real-time Q&A and peer collaboration
  • Led by AI Certified Trainers and delivered through Authorized Training Partners
Self-Paced Online
  • ~6 hours of on-demand video lessons, e-book, and podcasts
  • Learn anywhere, anytime, with modular quizzes to track progress
Purchase Self-Paced Course

Core AI Tools Covered

Zendesk

Zendesk

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Freddy AI

Octane AI

Octane AI

Rul.ai

Rul.ai